Nobody knows our job better than us, but how often have we taken a step back and really thought about what business we are in, all the new initiatives/targets that are coming and how we are going to respond? The only certainty is change, how we embrace it, and make it our own. Ideas can challenge the status quo and take us in entirely new directions. Are you aware of an individual or a team that has changed something for the better this year, or made improvement within a service area? Did they develop something that was totally innovative?
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